Our Commitment.

Dear valued customers -

 

Since Grand Design’s founding, we have had the mission to build a better RV and a better RV company. During this 11-year journey, our most important commitment has always been and always will be to our customers.

 

Rumors and misinformation have been swirling online regarding excessive frame flex across the industry including a small percentage of our large Solitude and Momentum fifth-wheel products. In each case, we have performed a thorough review and are working directly with our customers to resolve concerns.

 

We have also been working directly with our frame supplier, a third-party structural engineering firm, and industry experts to ensure that our products and processes meet and exceed industry standards. Our commitment to our customers is absolute and we continue to stand behind every product we build.

 

To show our commitment, effective immediately, our frame warranty is extended to 5 years on all Grand Design products. In addition, the 5-year frame warranty will be honored retroactively, from the date of retail purchase, starting with the 2020 model year. We continue to be confident in the products we make and want our customers to know that they will always receive top notch support including the best warranties in the industry. 

 

At Grand Design, we are guided by our key principles and values: Do the right thing, put people first and be the best. These values always have and always will guide our decisions and focus our actions.

 

For details on the new warranty or any questions or concerns, please visit our website at www.granddesignrv.com or call our customer service team at 1-855-879-4746.

 

Thank you for being a Grand Design customer. 

 

Regards,

Don Clark

CEO & President, Grand Design RV




As noted above, frame flex is a normal movement of the chassis in specific areas to absorb shock and stress.  All steel frames have this flex. Similar to bridges, which are engineered to flex and bend to absorb the weight of vehicles and changing weather conditions, your RV chassis is engineered with the ability to flex as it is driven down the road. Without this flex, undue stress on the frame could damage the chassis or wall structures.

This can vary depending on the section of the frame, where the measurements are taken, the length and weight of the unit, the number of axles, and how the fifth wheel is loaded.  Due to this range of variables, measurements are specific to each unit. If you have concerns please work with a dealership, a trained technician, or call Grand Design directly at (574) 825-9679.

As part of our product development process for new models, we partner with our frame supplier and an independent third party for rigorous durability testing. This testing includes but is not limited to loading the units to full capacity and towing over unlevel ground at typical travel speed for excessive periods of time and distance. Upon return to the factory, the units are disassembled and analyzed for structural damage or concerns.

Numerous factors may contribute to excessive frame flex, including:

  • Road Impacts
  • Collisions
  • Loading and weight distribution
  • Use of unapproved hitches or pin boxes
  • Competing suspension (chucking) between the tow vehicle and the fifth wheel
  • Using a non-traditional tow vehicle
  • Manufacturing variations

Please check your owner’s manual for weight limits and approved hitches and pin boxes for your unit.

If you see any of the following, please call the customer service line at Grand Design at 1-855-879-4746:

  • Cracking near the corners of your upper deck slide opening
  • Separation of interior/ exterior panels
  • Separation of structures from the wall located in the upper deck

When you call customer service, please be ready with the following information:

  • The full name under which the unit is registered
  • VIN Number
  • Description of the issue with any pictures you may have
  • Your current location
  • Location of the unit

DISCLAIMER: This communication is for informational purposes only and may not apply to all situations, as every customer and vehicle is different. Please contact our customer service department for information specific to your vehicle.