Inside Sales: Your Trusted Co-Pilots for your RV Adventures






🎙️Hosted by Jeff Muffoletto & Tom Gropp

🔗Listen to the full Fireside Chat episode here

 

 

 

Learn about Grand Design's Inside Sales team—your go-to guides for everything RV. From answering pre-purchase questions and leading immersive factory tours to helping locate the perfect unit at a dealership, this team ensures every customer feels confident and informed throughout their buying journey.

 

When it comes to buying an RV, the journey is as important as the destination. In this blog post summarizing a recent episode of Fireside Chat with GDRV, hosts Jeff Muffoletto and Tom Gropp welcome the Grand Design Inside Sales team—a group dedicated to guiding customers through one of the biggest purchases they'll ever make. With insights from Nathan Montiel, and his team, we uncover the vital role this team plays in creating exceptional experiences for Grand Design customers.

 

 

The Role of Inside Sales: Helping you become the most informed buyer

 

Buying an RV isn't a simple decision. With so many options, features, and considerations, customers need more than just brochures and websites—they need trusted advisors. That's where the Inside Sales team shines. Nathan Montiel, who leads the team with seven years of experience at Grand Design, describes their mission succinctly:

 

"We want everyone to feel comfortable and confident in their decision. Whether it's answering a question over the phone, leading a factory tour, or helping locate a specific unit at a dealership, we're here every step of the way."

 

From answering technical questions about RV construction to training dealership sales teams on Grand Design’s unique offerings, this group bridges the gap between initial curiosity and buying confidence.

 

Go Behind-the-Scenes With A Factory Tour

 

One of the most unique aspects of Grand Design’s customer experience is the opportunity to tour our manufacturing facilities. These tours happen Monday through Thursday and offer an in-depth look at what makes Grand Design different. From lamination processes to final assembly lines, customers get to see firsthand how their future home-on-wheels is built.

 

The team explains, "We don’t rush our tours. They can range from two to four hours, depending on how deep customers want to dive. We tailor the experience to what they want to see and learn. We run these tours daily, rather than weekly to make sure we can accommodate people when it suits them."

 

Whether it’s inspecting a laminated sidewall or understanding how a roof is sealed, the tours demonstrate Grand Design's commitment to transparency and quality.

 

 

Beyond the Tour: Personal Connections and Follow-Ups...and (sometimes) three-hour calls

 

The team doesn’t stop at answering initial questions or leading tours—they stay connected. Follow-up emails and calls ensure that customers have all the information they need, even weeks after their initial conversations. Brian shares his record-breaking experience of a nearly three-hour phone call with a prospective customer:

 

"She had a lot of specific measurements and comparisons she wanted to go over, and we took the time to address every detail."

 

It’s this level of care and attention to detail that sets Grand Design’s Inside Sales team apart.

 

 

Industry Experience That Makes a Difference

 

Each team member brings a unique background to the table. Dom spent years working in Grand Design’s lamination plant, gaining invaluable firsthand knowledge of RV construction. Nathan’s journey began in nursing and the National Guard, where trust and integrity were core to his work.

 

These diverse experiences aren’t just resumes—they’re tools that help the team build trust and offer expert-level advice to customers.

 

 

Advice for Future Owners: Start Your Journey with Inside Sales

 

For anyone considering a Grand Design RV, the Inside Sales team is the perfect first stop. Whether you're browsing online, scheduling a factory tour, or calling in with a specific question, this team is ready to help.

 

As Nathan puts it, "Buying an RV is a big decision, and we don’t take that lightly. We’re here to make sure you have all the answers you need and the confidence to move forward."

 

To learn more, visit www.granddesignrv.com or call the Inside Sales team directly at (574) 825-6275. Whether you’re just starting your research or ready to make a purchase, the Grand Design Inside Sales team is your trusted co-pilot on the road to adventure.

 

Until next time, happy camping!